About Us

FAQ

1. Where is your company located?

We are located in Hebei, China, with easy access to major ports and logistics hubs.

2. What quality management certifications does your company hold?

We are certified with ISO 9001:2015 for quality management and ISO 14001 for environmental management.

3. How long have you been in the glass packaging business?

We have been specializing in glass packaging for over 15 years.

4. When will you leave your factory and to have your spring festival holidays?

From February 16st to February 24th, 2026. Production and shipments will resume on February 25st. Orders placed during this period will be processed in sequence after the holiday.

5. What type of glass do you use?

We use high-borosilicate glass which is known for excellent chemical and thermal resistance.

6. What are the available sizes and capacities of your reagent bottles?

Our reagent bottles range from 1ml to 4000ml, with various closure options.

7. What types of closures/caps do you offer?

Including screw caps, flip-top caps, and glass stoppers. Custom options are available.

8. Do your bottles offer customization options for color?

Yes, we offer color customization including amber, transparent and so on.

9. Can I only buy some spare parts from you?

Yes, absolutely. We can supply spare parts such as caps and other accessories separately. Please contact our sales team with your specific part numbers or requirements for pricing and availability.

10. Will you will attend the fair to show your products?

Yes, we regularly attend international trade fairs .

11. What is the chemical resistance of your glass bottles?

Our borosilicate glass bottles resist most acids, alkalis, and organic solvents, making them ideal for laboratory and pharmaceutical use.

12. What is the thermal shock resistance of your glass bottles?

They can withstand temperature differences of up to 120°C without cracking.

13. What is your product standardization?

Our products comply with USP, EP, and ASTM standards for consistency and safety.

14. How do you pack the goods?

We use a multi-layer packing method to ensure safe transport: individual bubble wrap, partitioned cardboard inserts inside master cartons, and reinforced outer cases on wooden pallets. Custom packaging is available.

15. Can you design the goods according to our size?

Yes, absolutely. We specialize in custom-sizing glass bottles and containers based on your specific dimensions and capacity requirements. Please share your detailed specifications or CAD drawings for a precise quotation.

16. Can you produce bottles according to our custom designs and specifications?

Yes, we certainly can.We offer comprehensive ODM/OEM services and specialize in producing bottles according to client-provided custom designs and specifications, including unique shapes, sizes, logos, and colors. Please send us your design drawings or samples for evaluation and quotation.

17. Which certificates do you have for your goods?

We hold CE, FDA, and RoHS certifications, ensuring our products meet international safety standards.

18. How many staff members are in your factory?

We have over 200 skilled employees dedicated to production, quality control, and R&D.

19. Do you have any real project pictures of the goods?

Yes, we do. You can find real project pictures and case studies on our website.

20. What customization services do you provide?

Yes. We offer custom sizes, colors, logos, and caps. Send us your design for a quote.

21. What is your MOQ (Minimum Order Quantity) for custom products?

MOQ for custom orders starts at 5,000 pieces depending on design complexity.

22. Where is your factory located?

Our factory is located in Hebei, China,with convenient access to major ports for efficient logistics. You are welcome to visit us by appointment.

23. What is your typical lead time for sample approval and mass production?

Samples take 7–10 days. Mass production typically requires 4–6 weeks after sample confirmation.

24. What shipping methods do you offer?

We work with sea, air, and express couriers (DHL, FedEx) based on customer needs.

25. Do you provide sample? Free or charge?

Yes, we provide samples. Standard samples are free, but custom samples and shipping costs may be charged.

26. What is your term of payment?

Typically 30% deposit with balance paid before shipment.

27. What is your MOQ?

Our standard MOQ is 1,000 pieces.For custom orders, the MOQ may vary based on design complexity.

28. What payment methods do you accept?

We accept T/T, L/C, PayPal, and Western Union.

29. How long is your delivery time?

Our standard delivery time is 4-6 weeks after order confirmation.This may vary for custom or large quantity orders.

30. How many production lines in your factory?

We operate 10 fully automated production lines with an annual capacity of 50 million units.

31. Do you offer UV-protective glass options?

Yes, we supply amber and UV-resistant glass bottles to protect light-sensitive contents.

32. Do you offer small-batch or trial orders for new clients?

Yes, we welcome trial orders to build trust and long-term collaboration.

33. How do you handle product complaints or returns?

We have a clear quality guarantee policy and will replace defective products or refund based on inspection reports.

X
We use cookies to offer you a better browsing experience, analyze site traffic and personalize content. By using this site, you agree to our use of cookies. Privacy Policy
RejectAccept